Quality is a buzzword consistently tossed around the manufacturing world, but how do you know when a manufacturer is truly committed to delivering the highest level of service and quality to its customers? At Novation Industries, our quality policy states that we believe in “Excellent customer satisfaction through 100% on-time delivery and zero-defect product, achieved through solving and presenting issues in all areas of the business.” We prioritize customer satisfaction above all else by putting this policy into action every day through numerous quality certifications and thorough testing protocols, but beyond the certificates and equipment, it’s about the culture that runs deep within our organization and the collaboration with our customers. This commitment to excellence is woven into every facet of our operations and is driven by our steadfast dedication to our customers’ success.
Embracing a Culture of Quality
At Novation Industries, our journey towards quality goes beyond certifications and technologies. We believe in creating a culture of awareness, visibility, accountability, engagement, and continuous improvement. It’s about people helping people, both within our organization and for our customers. Our caregiver mentality extends to every product we create – it goes beyond delivering a physical product and involves understanding our customers’ dreams ideas and nurturing them into reality.
Novation Industries holds several esteemed quality certifications, including ISO 14001:2015, ISO 9001:2015, IATF 16949:2016, and FSSC 22000. In addition, we are a GMP-compliant facility. These certifications are more than pieces of paper; they symbolize our commitment to going above and beyond to surpass expectations. We’ve set a high standard, not just because we have to, but because we want to. Our commitment to quality is a pledge to our customers that they will receive more than they anticipate every time.
Quality Through Collaboration
At Novation, quality isn’t confined to documents or inspection checklists. It’s in every step of our process. From the initial quoting phase through production and beyond, we’re partners with our customers and set quality standards that align with their unique specifications. We believe quality isn’t something written on a piece of paper; it’s an experience, something you see, hear, and feel when you step into our plant.
Our commitment to quality extends to our collaboration with our customers. After all, we are caregivers to their most valuable assets – their ideas and products. We listen, learn, and adapt to address specific quality-related challenges or requirements. This collaboration is built on trust, mutual respect, and a shared vision of excellence.
Our Foundation for Success
For more than 50 years, we’ve provided peace of mind to our customers so they can focus on what they do best. We’ve reframed the typical question of “What is the root cause of the problem?” to “What is the root cause of our success?” The answer lies in establishing a culture of awareness, visibility, accountability, engagement, and continuous improvement. This is the heartbeat of our organization, and it resonates in every product we create. Novation Industries is where quality meets culture, and people help people.
Ready to Experience Quality with Us?
If you’re ready to work with a team of dedicated professionals who care about your success, we’d love to be your partners in quality, innovation, and excellence. Start your journey toward exceptional customer satisfaction and top-quality products!